How do I use your designs?
Our designs are used with embroidery machines and software (optional). You must have an embroidery machine to use our designs. They are NOT iron on patches and can’t be sewn on by hand. Please be sure you have the proper equipment to use our files as NO REFUNDS are offered.
How will I receive my embroidery file?
Your file will be delivered via Instant Download. After payment has been made, a download link will be provided before you leave our store. An email will also be sent to the email you provided with a download link. Save the file to your computer, flashdrive, or other. NOTE:ALWAYS have a back up means for your files. Many times computers crash and your files will be lost.
May I use your design photo on my website or other advertisement?
Yes. You may use our digital photo to advertise the finished product you are selling provided you do not alter or crop out the watermark. Actual stitched photo’s are NOT to be used to sell items with our designs. If no watermark is intact and you use the image from our website, you must offer credit where the image is displayed.
Oops! I purchased a design twice, what do I do?
Please email us at firstname.lastname@example.org with which design it is and the order numbers. We will gladly send another design of equal or lesser value once the duplicate purchase is verified.
Can I receive a refund on my purchase?
Due to the electronic nature of our designs, there are NO REFUNDS. It’s important to be sure the file formats and sizes will work for your machine and hoops BEFORE your purchase. If you have a question about these issues, please ask before you purchase and we will do our best to answer.
I didn’t receive my download link. What do I do?
All purchases remain in your account for download. You received a download link at the time of purchase and an email to the address you provided when you completed your checkout information. This email is sent immediately after purchase to your email address. The email will contain link(s) to your design files.
If you didn’t receive the email with links, check your SPAM or JUNK folder.
Which embroidery formats do you offer?
Currently, we are offering the following formats:
DST EXP HUS JEF PEC PES SEW VIP VP3 XXX
What sizes are your designs?
Typically they are available in both 5×7, 6×10 and 8×8. If additional sizes are available they will be listed in the designs description.
Sail Away Applique values your privacy and will do the following to protect your privacy.
- Take every precaution necessary to ensure you are shopping securely.
- We will not sell or share any personal information.
- Your email address will only be used for correspondence from us.